Frequently Asked Questions

What types of chairs do you cover?

We have 7 sizes of chair cover, some of which have been custom designed for chairs that are non-standard size. We have a database of venues/chair sizes and we can also tell from a picture of the chair which size would be required. We can custom design covers for a specific chair if required.

Can we come and visit for a consultation?

We offer consultations either at your chosen venue, at our office in Edinburgh or at one of our wedding events, fayers or open days. Please contact us to book an appointment and please note many of these events are by appointment only. We recommend booking in advance. We also offer telephone/video call consultations for those who cannot attend appointments.

What is the booking procedure?

We take a non-refundable 25% deposit at the time of booking to secure the date, the final requirements and balance are due with us 21 days in advance of the date and all set up timings are arranged directly with the venue on your behalf.

Can I make a provisional booking?

We can offer to provisionally hold enquiries for up to seven days, but cannot guarantee to hold any longer without deposit unfortunately.

I don’t know what colour I want or my guest numbers can I make a booking?

Of course final numbers and colour choices can be made as late as 21 days in advance of the event. You can amend your booking and items ordered as required.

Can we order samples?

Yes we offer one set of samples free of charge and subsequent sets at £2.50 per set. Maximum of three colours included per set as each colour could have as many as 20 shading options. If you would like to use the colour matching service please send a swatch of your colour to Beautifully Covered, C/O Safestore, 30 Bankhead Drive, Edinburgh, EH11 4EQ.

How can I pay the Deposit and Balance Payments?

Debit or Credit Card: Please call us to pay. There is no charge for 1st deposit payment on card. All subsequent card payments are subject to a 2.75% charge to cover the cost of processing only.


Cheque: Please make Cheque payable to ‘Beautifully Covered’ and post to: Beautifully Covered, C/O Safestore, 30 Bankhead Drive, Edinburgh, EH11 4EQ


Telephone/Internet Banking Transfer or Cash Paid in at Branch: Santander Sort Code: 09-01-28 Account No: 44754869 Account in name of 'Beautifully Covered Ltd'

 

*Please use your ‘Hire Job Number’ as the reference on automatic transfers, which can be found on your quotation. If you cannot attach a reference to your payment please let us know by email or text that you have sent payment and we will allocate it and confirm receipt.

Can I see a table mock-up of my selected colours/items?

Yes we offer a mock up service at either your venue or another suitable venue for a charge of £65 for standard linen and accessories, fresh flower mock ups would carry an additional cost on top of this.

Can we do the set up ourselves?

Yes in most case we can offer a self set up price either with or without delivery to the venue. Please ask for details as we quote with set up as standard.

Do you charge for lost or damaged linen?

Rarely – we stick with a very fair policy of allowing normal wear and tear, working very hard to remove stains and marks and make every possible attempt to recover missing items from your venue on your behalf.

How do we arrange set up?

We organise this on your behalf directly with your chosen venue.

How far do you travel?

The map below shows our standard radius and we can travel further by request although accommodation may be required and chargeable.

What are your Terms and Conditions

You can download our terms and conditions here.

Beautifully Covered Terms and Conditions
Terms and Conditions.pdf
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